Collecting change fees using an Electronic Miscellaneous Document (EMD)

Revalidation

На первом этапе авиакомпания планирует активировать 2 типа сервиса:

• PENF Penalty Fee для оформления штрафов
• RSVR Residual Value для оформления EMD на возврат средств

The process applies when there is no change in the applicable fare and/or taxes, fees and charges or route, but the passenger makes a change to the booking.

1. You must revalidate the ticket first, then
2. Establish change fee to be collected and issue an EMD for that amount; complete as follows.
3. If entered manually, the ‘Reason for issuance’ code is ‘D’, meaning ‘Financial Impact’ and Subcode is ‘992’ meaning ‘Reservation Change Fee’. In the text field enter ‘Reservation Change Fee’ or as generated by the GDS. The Amadeus product code is “PENF” (Res Change Fee) and it is automatically generated by ATC.                                         
4. Ensure that ‘Issued in connection with’ field is populated with the new, reissued ticket number (i.e., the three-digit airline code followed by the ten-digit ticket number) This entry is mandatory for BA process and failure to complete could result in an ADM being generated.
5. Complete other parts of EMD as per your GDS ticketing instructions.
6. Ensure that the EMD number has been added in the PNR.

NB Amadeus Ticket Changer (ATC) does not offer the Revalidation option.  Therefore, in a ‘No Additional Collection’ scenario the exchange/reissue must be carried out and Reservation Change Fee collected on the EMD prepared by ATC.

Reissue

The process applies where there is a change in the base fare and/or taxes, fees or charges and/or the route

1. Reissue the ticket (with additional collection on the fare if applicable).
2. Establish change fee to be collected and issue an EMD for that amount – the EMD is to be completed as follows.
3. If entered manually, the ‘Reason for issuance’ code is ‘D’, meaning ‘Financial Impact’ and Subcode is ‘992’ meaning ‘Reservation Change Fee’. In the text field enter ‘Reservation Change Fee’ or as generated by the GDS. The Amadeus product code is “PENF” (Res Change Fee) and it is automatically generated by ATC.                                        
4. Ensure that ‘Issued in connection with’ field is populated with the new, reissued ticket number (i.e., the three-digit airline code followed by the ten-digit ticket number) This entry is mandatory for BA process and failure to complete could result in an ADM being generated.
5. Complete other parts of EMD as per the GDS ticketing instructions.
6. Ensure that the EMD number has been added in the PNR.
7. All ticketing details on the original ticket mask - including tour code - must be carried forward to the reissued document.

EMD is only to be issued for an applicable change fee and must be issued at the time the booking is changed. The EMD must not be combined with any other service charge or used to collect increase in fare or tax(es).

One EMD must be issued per passenger e.g. for three people travelling together; three EMDs must be issued.

The procedure applies to all BA longhaul and shorthaul routes. If you have any queries regarding GDS entries, please contact the appropriate HelpDesk.

Please be aware that failing to adhere to the correct document issuance and reporting process will result in an ADM being raised for fee of GBP 25.00.

 

Refundable Balance using an Electronic Miscellaneous Document (EMD)

 

An EMD can be issued to account for refundable balance due from ticket exchanges where the original issue FARE is higher than the FARE on the new ticket.

 

Please apply the following procedure:

1. Issue a new ticket in exchange for the old ticket (a new ticket issued without additional collection)
2. Issue an EMD in exchange for the new ticket (EMD issued without additional collection)
3. If entered manually, the ‘Reason for issuance’ code is ‘D’, meaning ‘Financial Impact’ and Subcode is  ‘99I’ meaning ‘Residual Value’. In the text field enter ‘Residual Value’, ‘Refundable Balance’ or as generated by the GDS.                The Amadeus product code is “RSVR” and it is automatically generated by ATC.
4.   If a re-issued ticket has a lower Fare than the original ticket, a GDS might automatically create EMD for the Refundable Balance and the amount of the Refundable Balance will be already displayed in the relevant field.
5. If Refundable Balance value is not pre-populated on the GDS EMD mask, then please enter the amount manually
6. If reissue to a lower fare also results in refund of taxes, please provide tax breakdown, by tax code and value of each tax refunded
7. Ensure that the original ticket number is populated in the “Issued in Exchange For” field
8. Ensure that the new (reissued) ticket number is populated in the “Issued in Connection With” ticket number field
9. Refund EMD