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LOT: международные рейсы с 1 июля

LOT: международные рейсы с 1 июля

LOT сообщает о восстановлении международных пассажирских рейсов с 1 июля 2020 года, и расширяет сеть внутренних рейсов.

План LOT на первые две недели июля включает 20 европейских направлений:
Киев, Прага, Дюссельдорф, Вильнюс, Будапешт, Берлин, Вена, Брюссель, Амстердам, Бухарест, Барселона, Тбилиси, Осло, Сплит, Дубровник, Задар, Подгорица, Корфу, Ханья и Варна.
Рейсы уже заведены в системы онлайн бронирования.

До 14 июля все международные рейсы из/в Польшу будут осуществляться а Варшаву (главный хаб LOT). Кроме того, новая ​​сеть охватывает также два сообщения из Будапешта: Варна и Дубровник. Кроме международных рейсов, LOT также поддерживает график полетов - более 30-и внутренних рейсов в день (PL).

LOT GLOBAL POLICY COVID-19 VOLUNTARY & INVOLUNTARY

B2B COMMUNICATION

LOT POLISH AIRLINES GLOBAL POLICY COVID-19 v. 4.11


Дана процедура включає дві інструкції:

1. INVOLUNTARY BOOKING AND TICKETING GUIDELINES FOR NETWORK SUSPENSION 15MAR20-14JUL20
Застосовується до квитків, на сегментах яких відбулась відміна рейсу.

2. VOLUNTARY BOOKING AND TICKETING GUIDELINES – INDIVIDUAL PAX – WAIVER2020
Застосовується у випадку невідмінених/існуючих рейсів у квитку, за бажанням пасажира.

За виконання зміни бронювання квитка, Агент отримає бонусну винагороду у розмірі 10 USD за кожний переоформлений квиток
після його використання
(For each rebooked Flown ticket)
Для подальшого нарахування бонусної винагороди,
у бронювання потрібно обов'язково внести:
SR OTHS ZZ-COVID19 BONUS

Агенти можуть надавати знижку у розмірі 200 PLN при переоформленні квитка.
Обов'язково дотримуйтесь інструкцій щодо оформлення квитків.
(1.2 Involuntary Rerouting; 2.1 Rebooking/Rerouting).
1. INVOLUNTARY BOOKING AND TICKETING GUIDELINES FOR NETWORK SUSPENSION 15MAR20-14JUL20
(CANCELLED FLIGHT)
1.1 INVOLUNTARY REBOOKING (DATE CHANGE)
  • PERMITTED INVOLUNTARY REBOOKING (WITHOUT ADDITIONAL CHARGES) ON EXISTING LO OPERATING FLIGHTS
  • NEW TRAVEL DATES MUST BE WITHIN ONE YEAR SINCE ORIGINAL DATE OF CANCELLED FLIGHT
  • CHANGE OF RESERVATION WITHIN ONE YEAR SINCE THE TICKET WAS ISSUED
  • IF THE TICKET VALIDITY EXPIRES AND PASSENGER WILL NEED EVEN MORE TIME, THE TICKET VALUE CAN BE STORED ON EMD DEPOSIT (DSIT) – WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
  • REBOOKING IN THE LOWEST RBD AVAILABLE WITHIN THE SAME COMPARTMENT
    IF THERE ARE NO SEATS AVAILABLE IN THE ORIGINAL BOOKING CLASS (RBD), IT IS ALLOWED TO BOOK LO OPERATING FLIGHTS IN THE LOWEST AVAILABLE BOOKING CLASS WITHIN THE SAME COMPARTMENT
  • CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
  • CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
  • IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED)
  • FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS OF 10 USD. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 

    OSI LO INVOLUNTARY RESA CHANGE FOC COVID19
    FE INVOL RESA CHANGE FOC COVID19
    SR OTHS ZZ-COVID19 BONUS

1.2 INVOLUNTARY REROUTING (ROUTING CHANGE)
  • PERMIITED REROUTING TO ANOTHER DESTINATION ON EXISTING LO OPERATING FLIGHTS. VALUE OF THE TICKET SHOULD BE USED FOR VOLUNTARY TICKET EXCHANGE
  • CATEGORY PENALTIES: CHANGES ARE WAIVED. PENF IS NOT COLLECTED
  • RULES APPLY TO ALL TYPES OF LO INDIVIDUAL FARES - CHANGEABLE AND NON-CHANGEABLE FARES
  • NEW DATE OF TRAVEL WITHIN ONE YEAR SINCE THE ORIGINAL TRAVEL DATE
  • CHANGE OF RESERVATION WITHIN ONE YEAR SINCE THE TICKET WAS ISSUED
  • ITINERARY RE-PRICE IS REQUIRED. IF THERE IS A FARE DIFFERENCE SHOWN, PASSENGER NEED TO PAY THE FARE DIFFERENCE. IF THE SAME FARE IS NOT AVAILABLE OR DOES NOT MEET OTHER FARE CONDITIONS FOR REROUTING, THIS SHOULD BE UPGRADED TO CURRENT AVAILABLE FARE (EQUAL OR HIGHER). DOWNGRADE IS NOT PERMITTED
  • PASSENGER WILL RECEIVE A DISCOUNT OF 200 PLN FROM THE TARIFF DIFFERENCE VALUE. IF THE FARE DIFFERENCE IS LESS THAN 200 PLN – THE REST OF AMOUNT IS NOT REFUNDABLE TO PASSENGER.
  • NEWLY ISSUED TICKETS SHOULD BE ANNOTATED WITH 'DISC200' CODE IN TOUR CODE BOX (FT*DISC200) AND WITH 'CV19' CODE IN TICKET DESIGNATOR BOX (FARE BASIS/CV19)
  • ALL TICKETS ISSUED WITH DISCOUNT SHOULD BE REPORTED TO LO REPRESENTATIVE BASED ON WEEKLY REPORTS
  • MANUAL RE-PRICING AND TICKETING IS REQUIRED WHENEVER ATC IS UNAVAILABLE. RE-PRICING ON THE REISSUE DATE IF FULLY UNUSED TICKETS. RE-PRICING ON THE DATE WHEN ORIGINAL TICKET WAS ISSUED IF PARTLY USED TICKET
  • CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
  • CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
  • IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED)
  • IF THE TICKET VALIDITY EXPIRES AND PASSENGER WILL NEED EVEN MORE TIME, THE TICKET VALUE CAN BE STORED ON EMD DEPOSIT (DSIT) – WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
  • FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS OF 10 USD. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 

    OSI LO INVOLUNTARY RESA CHANGE FOC COVID19
    FE INVOL RESA CHANGE FOC COVID19
    SR OTHS ZZ-COVID19 BONUS

1.3 INVOLUNTARY TICKET CHANGE TO EMD DEPOSIT DOWN PAYMENT
  • INVOLUNTARY TICKET CHANGE TO EMD IS PERMITTED
  • ISSUED EMD WILL BE AVAILABLE FOR USE ACCORDING TO EMD VALIDITY (ONE YEAR AFTER ISSUANCE)
  • EMD IS NOT REFUNDABLE. CAN ONLY BE USED FOR FUTURE TRAVELS AS A PAYMENT METHOD
  • TICKET CHANGE TO EMD DSIT (RFIC: D/RFISC: 997) CAN BE DONE BY TRAVEL AGENTS ONLY WITHIN ONE YEAR SINCE THE ORIGINAL TICKET PURCHASE
  • REMARK MUST BE ADDED TO ENDORSMENT/RESTRICTION BOX – NON REF / COVID-19 OUTBREAK
  • EMD MUST BE ISSUED ACCORDING TO THE REGULAR REISSUE/EXCHANGE BASIS PROCEDURE:
- Fare box - with reissue indicator
- Tax boxes - all taxes from the ticket must be shown as paid (old ones) in tax boxes (each tax separatelly)
- Total box – No ADC (reissue with no additional collection)
- EMD must be issued in the same currency which is shown in the ticket as payment (currency shown in Equivalent, Taxes, Total box)
  • EMD FOR ADDITIONAL SERVICES CAN ALSO BE CHANGED TO EMD VOUCHER. PLEASE CONTACT LOT OFFICE
  • EMD CAN BE REDEEMED FOR ANOTHER NAME DIFFERENT THAN THE PASSENGER’S NAME OF THE ORIGINAL TICKET
  • ALL EMD VOUCHERS REDEEMED BY ANOTHER PERSON  NEED TO HAVE THE ORIGINAL TKT NUMBER AND NAME OF ORIGINAL PAX INSERTED INTO THE PNR BY OSI ELEMENT
  • EMD-INTERNATIONAL CAN ONLY BE ACCEPTED ON INTERNATIONAL TRAVEL/TICKET, EMD-DOMESTIC  CAN ONLY BE ACCEPTED ON DOMESTIC TRAVEL/TICKET
  • IF THE TICKET CHANGE TO EMD IS NOT ACTIVATED IN THE GDS THAT TRAVEL AGENT IS USING, PLEASE CONTACT DEDICATED LO OFFICE TEAM IN ORDER TO REALIZE THE REQUEST. LO TEAM WILL SEND TO THE AGENT ISSUED EMD

1.4 INVOLUNTARY REFUND COVID19
IF NONE OF THE POINTS ABOVE SUIT PASSENGER, TICKET CAN BE REFUNDED BUT ONLY THROUGH THE BSP LINK
  • INVOLUNTARY REFUND THROUGH GDS CHANNELS NOT PERMITTED EFF. 26MAR
  • REFUNDS MAY BE STILL SUBMITTED VIA THE REFUND APPLICATIONS (RA) THROUGH THE BSP LINK
  • BEFORE DEPARTURE (FULLY UNUSED TICKET) - FULL INVOLUNTARY REFUND ONLY THROUGH THE BSP LINK
  • AFTER DEPARTURE (PARTIALLY USED TICKET) – INVOLUNTARY REFUND FOR UNUSED FLIGHT COUPONS ONLY THROUGH THE BSP LINK
Please note that the cancelled ticket remains valid for one year from the date of purchase. Passenger can take time before choose one of the options LOT offer: to exchange ticket for a voucher, to change departure date flexibly, or to choose a new route.
2. VOLUNTARY BOOKING AND TICKETING GUIDELINES –
INDIVIDUAL PAX – WAIVER2020
(NON CANCELLED FLIGHT)

APPLIES TO:

ALL TICKETS SOLD ON/BEFORE 31OCT20
2.1 DATE CHANGE OR/AND ROUTING CHANGE
  • PASSENGER CAN SUSPEND THE TICKET (REBOOKING/REROUTING TO BE PERFORMED NO LATER THAN 31OCT20)
  • ONE CHANGE IS PERMITTED WITH CHANGE PENALTY WAIVED ( PENF IS NOT COLLECTED). VALUE OF THE TICKET SHOULD BE USED FOR VOLUNTARY TICKET EXCHANGE
  • REBOOKING RULES APPLY EQUALLY TO ALL TYPES OF LO INDIVIDUAL FARES – CHANGEABLE AND NON-CHANGEABLE FARES
  • REROUTING CAN BE PERFORMED IF THE FARE RULES ALLOWS TO CHANGE THE DESTINATION (CHANGEABLE FARES)
  • NEW DATES OF TRAVEL SHOULD BE PROVIDED BY PASSENGER AND REBOOKING/REROUTING PERFORMED UNTIL 31OCT20
  • NEW TRAVEL DATES UNTIL 31DEC21. THE WHOLE JOURNEY MUST BE COMPLETED TILL 31DEC21
  • ITINERARY RE-PRICE IS REQUIRED. IF THERE IS A FARE DIFFERENCE SHOWN, PASSENGER NEED TO PAY THE FARE DIFFERENCE. IF THE SAME FARE IS NOT AVAILABLE OR DOES NOT MEET OTHER FARE CONDITIONS FOR REBOOKING/REROUTING, THIS SHOULD BE UPGRADED TO CURRENT AVAILABLE FARE (EQUAL OR HIGHER). DOWNGRADE IS NOT PERMITTED
  • PASSENGER WILL RECEIVE A DISCOUNT OF 200 PLN FROM THE TARIFF DIFFERENCE VALUE. IF THE FARE DIFFERENCE IS LESS THAN 200 PLN – THE REST OF AMOUNT IS NOT REFUNDABLE TO PASSENGER
  • NEWLY ISSUED TICKETS SHOULD BE ANNOTATED WITH 'DISC200' CODE IN TOUR CODE BOX (FT*DISC200) AND WITH 'CV19' CODE IN TICKET DESIGNATOR BOX (FARE BASIS/CV19)
  • ALL TICKETS ISSUED WITH DISCOUNT SHOULD BE REPORTED TO LO REPRESENTATIVE BASED ON WEEKLY REPORTS
  • CATEGORIES PENALTIES, ADVANCE PURCHASE AND MAXIMUM STAY ARE WAIVED
  • ALL OTHER CONDITIONS OF THE ORIGINAL FARE APPLIES
  • CHANGE AND RE-ISSUE NOT REQUIRED BEFORE THE ORIGINAL TRAVEL DATE
  • MANUAL RE-PRICING AND TICKETING IS REQUIRED WHENEVER ATC IS UNAVAILABLE. RE-PRICING ON THE REISSUE DATE IF FULLY UNUSED TICKETS. RE-PRICING ON THE DATE WHEN ORIGINAL TICKET WAS ISSUED IF PARTLY USED TICKET
  • CHANGE TO ANY CODE-SHARE FLIGHTS IS NOT PERMITTED
  • CHANGE TO ANY OAL (OTHER AIRLINES) IS NOT PERMITTED
  • IF PASSENGER PURCHASED AN ANCILLARY SERVICE THE RESPECTIVE EMD MAY BE USED AGAIN FOR THE SAME SERVICE (EMD CAN BE RE-ASSOCIATED OR REISSUED). IF THIS IS NOT POSSIBLIE - EMD IS NOT REFUNDABLE
  • FOR EACH REISSUED FLOWN TICKET THE TRAVEL AGENCY WILL RECEIVE A BONUS OF 10 USD. ENTER AN ADDITIONAL SR OTHS ZZ-COVID19 BONUS ELEMENT TO THE PNR 
          OSI LO WAIVER2020
          FE WAIVER2020
          SR OTHS ZZ-COVID19 BONUS

2.2 REFUND
  • REFUND: ACCORDING TO FARE RULE
  • VOLUNTARY REFUND THROUGH GDS CHANNELS NOT PERMITTED EFF. 26MAR
  • REFUNDS MAY BE STILL SUBMITTED VIA THE REFUND APPLICATIONS (RA) THROUGH THE BSP LINK
Від 26 березня 2020 року будь-які повернення (Voluntary & Involuntary) можливі лише
через Refund Application у BSP link.

Нагадуємо, у всіх каналах дистрибуції (GDS), авіакомпанія LOT виключила можливість обробки повернення документів 080 шляхом транзакцій повернення у GDS. Ця зміна стосується всіх систем дистрибуції та ринків продажу, як вимушених (involuntary) так і добровільних (voluntary) повернень. Обмеження введені глобально та на невизначений термін. Відсутність функцій повернення через GDS означає, що всі повернення опрацьовуються через запит у BSP Link - Refund Application.

При виконанні запиту на повернення за остаточним рішенням Пасажира, сегменти у бронюванні повинні бути анульовані.
Неактивні сегменти обов'язково повинні бути опрацьовані (HX, UN, UC, NO, SC, TK, TL, TN, UU, US, PN, WL, WN, DL, DS, IX, MM, RM, GL or WK status codes).

У разі, якщо необхідна додаткова консультація щодо суми повернення або додаткова авторизація, Агент повинен надіслати такий запит до відповідального представника авіакомпанії на ринку продажу. Refund Application у BSP Link виконується по отриманню такої консультації або рішення. 

Нагадуємо контакти відповідального представника авіакомпанії LOT в Україні:

ПІДТРИМКА АГЕНТІВ / ОБСЛУГОВУВАННЯ ГРУПОВИХ БРОНЮВАНЬ
Старший фахівець з продажу LOT в Україні
Дар'я Балакірєва
Email: D.Balakirieva@lot.pl
TO POSTPONE THE PNR
For passengers who do not yet know their new travel date:
  • We recommend that you keep the PNR active if such function is available in your GDS. You will find below GDS entries that allow to hold PNR until, in this particular case until the 31st of December 2020.
  • If the GDS does not offer a function for holding the PNR or if the PNR is expired, create a new PNR at time of the new booking and perform the reissue with the existing ticket.
  • If possible, cancel original booking (the ticket remains valid, even if the customer is a no-show)

Amadeus (1A)
RU1AHK1IEV31DEC/COVID19
IEV(=issuing Office)31DEC(=valid until)/COVID19

NOTE: RU element entered in PNR will be changed to MIS (=Miscellaneous Element) in PNR after EOT(=End of Transaction):

MIS 1A HK1 WAW 31DEC-COVID19

In this example: MIS element will protect PNR against purging as past date PNR and it will allow to modify PNR with travel data before the 31st of December 2020.

Galileo (1G)
0(=Zero)TURZZ(=airline)BK1(=number of pax)WAW(=issuing office)31DEC(=valid until)-COVID19
Example: 0TURLOBK1WAW31DEC-COVID19

Sabre (1S)
0OTH(=airline)GK1WAW(=city code)31DEC-COVID19 0OTHLOGK1WAW31DEC-COVID19
The free text is not transmitted to the carrier; it is only for the agency to know the reason for the retention